Terms and Conditions
Payments, Changes and Refund Policy
1. Payment is due within two weeks of booking, placement in a class will only be confirmed upon full payment.
2. Cancellations made after the start of term are subject to a 50% fee and cancellations made after Week 3 are not eligible for a refund.
2. If an account is overdue by more then two weeks then CitySwim reserves the right to cancel the enrolment and future enrolments will be waitlisted and require payment in advance.
3. Missed lessons are not eligible for refunds, however if a swimmer is absent during the term (due to unforeseen circumstances) for 5 weeks or more consecutively they are eligible for 50% credit on their account. This credit is eligible for the following term only.
4. Make-up lessons are available, subject to availability, for unforeseen circumstances. Swimmers are limited to maximum of 2 make-up lessons per term. See Make-Up Lessons.
5. CitySwim does not operate on Public Holidays.
6. CitySwim reserves the right to change, postpone, cancel classes, bookings or change class size.
7. CitySwim has the right to change or substitute any coach at any time.
8. In the event that CitySwim is no longer able to operate fees will be credited for future enrolments for the following term.
Health and Safety
9. CitySwim accepts no responsibility for any accidents or losses incurred at the Aquadome facilities or its surrounds, this includes the carpark area.
10. The Customer will ensure that at all times the health and safety requirements of CitySwim at the Aquadome are complied with by the customer and any children under their supervision.
11. CitySwim reserve the right to restrict phone and video recording at the Aquadome. Please notify us if you are unwilling for your child to be photographed for promotional purposes.
12. A parent or caregiver is required to be poolside for the duration of the lesson. They are responsible for the swimmer’s safety and abiding by the Aquadome pool rules.
13. CitySwim reserves the right to restrict entry to the Aquadome to any person.
14. Wellington East Girls College driveway rules must be observed at all times, Vehicles are restricted to a speed of 10km/h (or as displayed).
15. Children must not be left unattended in the car park or driveway area. Parents and caregivers are responsible for accompanying their swimmer to the Aquadome.
16. Swimmers are required to stay out of the water for two weeks after experiencing diarrhoea or gastro symptoms. Any incidents in the pool must be reported immediately to a coach or supervisor.
17. It is compulsory for all customers to fill out emergency contact details and medical information before starting classes. If there is any change to these details the customer is required to notify CitySwim.
Private Lesson Terms & COnditions
18. Private lessons are booked in a minimum of 4 lessons at the same time each week.
19. Full payment is due before the first lesson.
20. There is the opportunity to reschedule a maximum of 1 lesson when unforeseen circumstances prevent attendance. The make up lesson will occur at the same time following the last week, subject to coaches availability. It may not always be possible to provide the same coach for this make up lesson.
21. We ask for 24 hours notice for a postponement, however we understand this isn’t always possible. There will be a 50% charge for cancellations made after midday on the day of the lesson.
Holiday Lessons Terms & COnditions
22. Payment is due 48 hours before the first lesson, if payment is not received before the first lesson CitySwim reserves the right to cancel the booking.
23. Cancellations made less then 48 hours before the start of the first lesson are subject to a 50% cancellation fee.
24. In the event of sickness CitySwim will attempt to provide one make-up lesson to swimmers enrolled in the following term. The make-up lesson must be taken in the following term and is subject to availability.
25. CitySwim will attempt to provide the same coach for all lessons but in some cases a substitute coach may be needed.
26. In some instances a swimmer may need to move levels during the holiday lessons. In these instances we will attempt to provide a suitable alternative or credit money back.