Terms & Conditions

Payments, Changes and Refund Policy

1. Your booking and class placement will only be confirmed upon payment.  

2. Cancellations made within 48hours of the first day of term will be charged 50% of the term fees and cancellations made after Week 2 will incur full term fees. 

3. If an account is overdue by more than two weeks CitySwim reserves the right to cancel the enrolment and future enrolments will be waitlisted and require payment in advance.

4. Missed lessons are not eligible for refunds. 

5. Make-up lessons are available, subject to availability, but are not guaranteed as part of your enrolment.

6. Make-up Lessons are only available for swimmer sickness/injury and isolations due to covid. The absence needs to be logged a minimum of 1 hour before the lesson to receive a token.

7. Swimmers are limited to a maximum of 2 make-up lessons per term and can not be transferred to another student or term. 

8. CitySwim does not operate on Public Holidays, unless specified, and there is no fee adjustment for lessons falling on Public Holidays. 

9. CitySwim reserves the right to change, postpone, cancel classes, bookings or change class size or coach.

10. In the event that CitySwim is no longer able to operate Make-up lessons will be provided where possible. 

11. In the event of a customer booking or transferring to a class that is unsuitable CitySwim reserves the right to cancel the booking. 

Health and Safety

12. CitySwim accepts no responsibility for any accidents or losses incurred at the Aquadome facilities or its surrounds, this includes the carpark area.

13. The Customer will ensure that at all times the health and safety requirements of CitySwim at the Aquadome are complied with by the customer and any children under their supervision.

14.  A parent or caregiver is required to be poolside for the duration of the lesson. They are responsible for the swimmer’s safety and abiding by the Aquadome pool rules.

15.  CitySwim reserves the right to restrict entry to the Aquadome to any person.

16.  Wellington East Girls College driveway rules must be observed at all times, Vehicles are restricted to a speed of 10km/h (or as displayed).

17. Parking on the netball courts is only available after 3.30pm, subject to the school's availability. 

18.  Children must not be left unattended in the car park or driveway area. Parents and caregivers are responsible for accompanying their swimmer to the Aquadome.

19.  Swimmers are required to stay out of the water for two weeks after experiencing diarrhoea or gastro symptoms. Any incidents in the pool must be reported immediately to a coach or supervisor. 

Private Lessons

20. Private lessons are booked in a minimum of 4 lessons at the same time each week.

21. Full payment is due before the first lesson.

22. There is the opportunity to reschedule a maximum of 1 lesson when unforeseen circumstances prevent attendance. The make up lesson will occur at the same time following the last week, subject to coaches availability. It may not always be possible to provide the same coach for this make up lesson.

23. We ask for 24 hours notice for a postponement, however we understand this isn’t always possible. There will be a 50% charge for cancellations made after midday on the day of the lesson.

Holiday Private Lessons

24. Cancellations made within 48 hours of the first lesson are subject to a 50% cancellation fee.

25. Cancellations made on the day of, or after, the first lesson are not eligible for credit or refund. 

26. In the event swimmers are unable to attend a lesson/both lessons due to sickness/injury CitySwim will provide 50% credit towards future bookings. This credit must be used in the following term/holiday.

27. CitySwim will attempt to provide the same coach for all lessons but in some cases a substitute coach may be needed.

28. Holiday Private Lessons are only available to be booked for one swimmer per lesson unless arranged otherwise.