Terms & Conditions

Payments, Changes, and Withdrawal Policy

• Your booking and class placement will only be confirmed once payment has been received.

• Once you are booked in, unless you notify us otherwise, your current booking will automatically carry over into the next term.

• Withdrawals made at least one week before the first day of term will not incur any fees.

• Withdrawals made on or after the fees due date will incur a 50% withdrawal fee.

• Withdrawals made from Week 2 onward will be charged the full term fees, regardless of attendance.

Missed Lessons & Make-Ups

• Missed lessons are not eligible for refunds.

• Make-up lessons are available only for swimmer sickness, injury, or bereavement for immediate family. They must be logged at least one hour before the lesson to receive a make-up token.

• Make-up lessons are offered as a goodwill gesture, subject to availability, and are not guaranteed as part of your enrolment.

• A maximum of two make-up lessons are allowed per term. These cannot be transferred to another student or carried over to another term.

Other Conditions

• If an account is overdue by more than two weeks, CitySwim reserves the right to cancel the enrolment. Any future enrolments will be placed on a waitlist and require payment in advance.

• CitySwim does not operate on Public Holidays (unless otherwise specified) and there is no fee adjustment for lessons that fall on these dates.

• CitySwim reserves the right to change, postpone, or cancel classes, bookings, class sizes, or coaches when required.

• In the event CitySwim is unable to operate lessons due to weather, maintenance, school closures, or other unforeseen circumstances, make-up tokens will be provided where possible so the lesson can be rescheduled. Refunds will not be issued.

• If a customer books or transfers into a class that is unsuitable, CitySwim reserves the right to cancel the booking.

• CitySwim reserves the right to remove any swimmer or caregiver who does not follow pool rules, staff instructions, or behaves in a manner that risks safety or disrupts lessons

Private Lessons — Payments, Changes, and Cancellation Policy

• Private lessons require an initial booking of four lessons, held at the same time each week. Once the initial booking is confirmed, customers may add on additional weeks as desired.

• Full payment is required before the first lesson.

• Only one reschedule is allowed per initial set of four lessons booked.

• Cancellation fees apply only to the initial four-lesson booking, you will not be charged for all additional weeks if you cancel.

• Cancellations on the initial four-week booking:

  • If you cancel more than two weeks before the first lesson, no cancellation fee will apply.

  • If you cancel within two weeks of the first lesson, a 20% cancellation fee will apply.

  • If you cancel after the first lesson has taken place, a 50% cancellation fee will apply to the remaining lessons in the set.

  • If you cancel after the second lesson has taken place, a 100% cancellation fee will apply and there will be no adjustment to the fees paid.

• Cancelling or Postponing a Single Lesson

  • If you cancel or postpone more than 4 hours before the scheduled start time, no fee will apply, and the lesson will be credited to your account.

  • If you cancel or postpone within 4 hours of the lesson start time, a 100% cancellation fee will apply, and no credit will be issued.

  • To provide consistency for coaches and swimmers, only one reschedule is allowed per initial set of four lessons booked.

Holiday Private Lessons — Payments, Changes, and Cancellation Policy

• If you cancel more than 48 hours before the first lesson, no cancellation fee will apply.

• If you cancel between 24 and 48 hours before the first lesson, a 50% cancellation fee will apply.

• If you cancel within 24 hours of the lesson start time, a 100% cancellation fee will apply and no credit will be issued.

• CitySwim will attempt to provide the same coach for all lessons, but a substitute may be required.

• Holiday Private Lessons are for one swimmer per lesson unless otherwise arranged.

Health and Safety

• Only swimmers are permitted in the changing rooms, except for parents or caregivers who are accompanying young children. Parents of older children should wait poolside. 

• CitySwim accepts no responsibility for accidents or losses incurred at the Aquadome facilities or surrounds, including the car park.

• Customers must ensure all health and safety requirements of CitySwim and the Aquadome are followed by themselves and any children under their supervision.

• A parent or caregiver must remain poolside for the duration of the lesson and is responsible for the swimmer’s safety and for following Aquadome pool rules.

• CitySwim reserves the right to restrict entry to the Aquadome.

• Wellington East Girls’ College driveway rules must be observed at all times. Vehicles must not exceed 10km/h (or the posted limit).

• Parking on the netball courts is only permitted after 3.30pm and is subject to school availability.

• Children must not be left unattended in the car park or driveway. Parents and caregivers must accompany swimmers to the Aquadome.

• Swimmers must remain out of the water for two weeks following diarrhoea or gastro symptoms. Any incidents in the pool must be reported immediately to a coach or supervisor.